Dear Culver City Volvo,
I would like to personally thank you for excellent customer service, and more importantly, for securing my faith in Volvo as a high quality car held to excellent service standards. Without going into exhaustive detail, my car has been losing oil, without a known cause, for approximately 18K miles, and another Volvo dealership in the South Bay area had refused to acknowledge or fix the problem. By the time I decided to take my car to Culver City Volvo, I had pretty much given up any expectations for Volvo to address and remedy the problem.
I was more than pleasantly surprised.
I would like to thank Ken first, for taking my car in, managing the process, gathering the paperwork, keeping me abreast of the status of the repair, as well as letting me know that he would be on vacation when my car was expected to be finished, so that I would be hearing from another service member while he was away. I really appreciated the excellent customer service, as well as the status updates that he provided. He is a real asset to your business.
From the first time I brought my car to Culver City Volvo on May 12, 2010. Hector was very accommodating and professional. He even made it possible for me to ask Howard some questions when I was picking up my car once the repair was complete. I was so impressed by Howard's expertise, as well as his willingness to answer my questions. I got the impression that he really enjoys his work, and takes pride in doing an excellent job. He was very open, and even commented that he had driven the car, and that it was running much quieter. I really appreciated the care that he had taken with the repair.
I can't tell you enough about how my experience at Culver City Volvo has salvaged my opinion of Volvo quality and service. Before I came to Culver City Volvo, I was so disappointed and frustrated that I would not have even considered purchasing another Volvo. Based on this positive experience with Ken and the service team, I will definitely become a loyal Volvo customer.
I commend Culver City Volvo for the expert staff and service I received. I really appreciated your commitment to the highest standards.
Kind regards,
Casey Smith, PH.D.
Customer # 1003669
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